Terms of Service

Returns and Refund Policy
Olivon Designs® LLC will accept returns and provide refunds on a limited basis for unused, intact, undamaged product(s) that are returned within thirty (30) days of purchase.  To qualify for a refund of the purchase price a purchaser must provide the following: 1) a copy of the purchase receipt from Olivon Designs (i.e., Olivon Designs will not refund purchases made from one of our wholesale buyers or dealers); 2) a short explanation of why the product is being returned; and 3) the unused, intact, and undamaged product; 4) the name, address, and telephone number of person seeking refund.  Return the documents and the product to Olivon Designs® LLC, 3525 Turtle Creek Blvd. # 14BC, Dallas, TX 75219, at the purchaser’s expense.  Upon receipt of the product, the product will be inspected to ensure it is unused, intact, and undamaged: If the returned product meets these criteria an appropriate refund will be issued within 10 days; if the returned product fails to meet these criteria, the refund will be denied and the purchaser notified.  
NOTE: Olivon Designs® personnel inspect each product before it is shipped. It is recommended that purchasers take photos prior to returning products to document damage prior to and during shipping.
Items shipped from OlivonDesigns.com between November 1 and December 31 of each year may be returned until the following January 31 for a refund subject to guidelines listed above.
All product packaging (boxes) and certificates of authenticity must be returned with the item. Any item returned without original documentation will be rejected.
Insure your shipment for the value of the merchandise and ship your return with a tracking and signature shipping service. If your package to Olivon Designs ® LLC does not arrive and you do not use a trackable method to return it or if you refuse a shipment from Olivon Designs ® LLC as a method of return, you will not qualify for Olivon Designs ® LLC Returns and Refunds Policy.